Customer Service & Sales Support Coordinator (Automotive Spare Parts) - Bali

Join Anradus as a Customer Service & Sales Support Coordinator in the heart of Bali, specializing in automotive spare parts. This dynamic role offers the opportunity to bridge the gap between sales, logistics, and customer satisfaction in a fast-paced environment. With a strong focus on customer service and sales support, you'll be the backbone of our operations in Badung, Bali.

As a Customer Service & Sales Support Coordinator, you'll be responsible for managing customer inquiries, coordinating sales transactions, and ensuring seamless logistics for our automotive spare parts. This role is perfect for someone who thrives in a challenging yet rewarding environment, with the chance to grow and develop within a leading company in the automotive industry.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries via phone, email, and live chat, ensuring high levels of customer satisfaction.
• Coordinate sales transactions, from order placement to delivery, working closely with sales and logistics teams.
• Track and manage inventory levels, ensuring accurate stock information is available to sales and logistics teams.
• Assist in the development and implementation of sales strategies and promotional campaigns.
• Provide excellent customer service, addressing concerns and resolving issues promptly and professionally.
• Collaborate with cross-functional teams to ensure the smooth operation of sales and logistics processes.
• Monitor and report on key performance indicators (KPIs) related to customer service and sales support.
• Stay updated with industry trends and best practices in customer service and sales support.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service, sales support, or a related role in the automotive or retail industry.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Strong organizational and multitasking skills, with the ability to manage multiple tasks and priorities effectively.
• Familiarity with inventory management systems and logistics software is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in both English and Bahasa Indonesia is a must.

🛠️ Keahlian

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