Customer Service Specialist - Tourism & Travel Industry (Jakarta Raya)

Join Ainon Groups, a dynamic leader in the tourism and travel industry, as our Customer Service Specialist in Jakarta Raya. In this pivotal role, you will be the voice of our brand, ensuring exceptional service delivery to our valued clients while maintaining the highest standards of professionalism and customer satisfaction.

As a Customer Service Specialist, you will handle inquiries, complaints, and reservations from our diverse clientele, leveraging your expertise in tourism and travel services. You will work closely with our team to provide personalized solutions, ensuring that every interaction leaves a lasting positive impression.

This is an exciting opportunity to grow within a company that values innovation, teamwork, and continuous learning. We offer a competitive salary, a supportive work environment, and the chance to make a meaningful impact in the travel industry.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and reservations via phone, email, and chat platforms.
• Provide exceptional customer service, ensuring high levels of satisfaction and loyalty.
• Assist in the development and implementation of customer service strategies and programs.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with the sales and marketing teams to promote our services and products.
• Maintain accurate and up-to-date records of customer interactions and service requests.
• Stay informed about industry trends, competitor activities, and new products or services.
• Participate in team meetings and training sessions to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Tourism, or a related field.
• Minimum of 2 years of experience in customer service, particularly in the tourism and travel industry.
• Excellent communication and interpersonal skills.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving and decision-making skills.
• Passion for the travel industry and a customer-centric approach.

🛠️ Keahlian

Lowongan Terkait